Return & Refund Policy

• The 2 Weeks (14 Days) Return Policy applies to all eligible items purchased directly from PawCrystal.
• Items must remain in a new condition
• Customers are responsible for the return shipping cost

To initiate a return, please contact our customer support team who will guide you through the process and provide you with the necessary instructions. We recommend using a reliable shipping method with tracking to ensure the safe return of the item.

Once we receive and inspect the returned item, we will process your refund promptly. Please note that the original shipping cost is non-refundable.

For further questions pleace reach us by info@pawcrystal.com

Thank you for choosing PawCrystal. We appreciate your understanding and support.